DISCLAIMER: All our shoes are 100% Handmade with Love. And just like Love has it’s ups and downs, so does the craftsmanship of the perfect pair. Kindly excuse us for minor marks, gumming marks (if any), the overall quality and comfort will always remain intact.

Modello Domani believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: Cancellations will be considered only if the request is made within 72 hours of placing an order. No cancellations are entertained for those products that the sourcing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible. No Cancellations/Return on Custom Made To Order products. Refund/replacement can be made if the customer establishes that the quality of product delivered is not good.


RETURN POLICY

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service Email: info@domanishoes.com The return process of the product can be restricted depending on the nature and category of the product. Conditions for return: Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery. Products/Items should be UNUSED. Products should be returned in their original packaging along with the original price tags, labels and invoices. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

NOTE: Reverse pick up is available for exchanges or defects only! For refunds the customer will have to send the article to our registered address on his own.

  • NO RETURNS ON SOCKS ONCE OPENED
  • NO RETURNS ON LUXURY GIFT PACKAGING (only shoes can be exchanged/returned)
  • NO RETURNS ON WOODEN SHOE TREES
  • All our products are 100% handmade. Kindly ignore the minor inconsistencies that may or may not occur.
  • Returns/Refunds/Exchanges can be done within 7 days of the product received (Within India Only)
  • International (Outside India) Returns/Customs/Duties if any, to be borne by the customer
  • We shall not be held responsible for any damage/loss done by the transporter/logistics at the time of returns

All our products are handmade. No warranties or guarantees on footwear. It’s a wear and tear product and completely depends on your usage. However, if any manufacturing defect the product can be exchanged within 30 days of purchasing. "Invoice is necessary for any exchange".


REFUND POLICY

NOTE: Since we provide free one way shipping. In case of a return shipping is to be borne by the customer or reverse pick up if to be arranged. Charges borne may or may not be refundable as per the reason for return.

 We will process the refund after receipt of the product (applicable once the product is returned intact and unused). Refunds will be processed via a Gift Card of the same order value which will be redeemable with unlimited validity.

No refund/replacements on Sale products

No refund/replacements on Customized products

No cash refunds on Gift Cards