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Cancellation & Refunds


Modello Domani believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy: Cancellations will be considered only if the request is made within 72 hours of placing an order. No cancellations are entertained for those products that the sourcing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible. No Cancellations/Return on Custom Made To Order products. Refund/replacement can be made if the customer establishes that the quality of product delivered is not good.


RETURN POLICY

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. We will replace the product to your satisfaction. In such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same at our Customer Service Email: info@domanishoes.com The return process of the product can be restricted depending on the nature and category of the product. Conditions for return: Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery. Products/Items should be UNUSED. Products should be returned in their original packaging along with the original price tags, labels and invoices. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of goods in transit.

  • NO RETURNS ON SOCKS ONCE OPENED
  • NO RETURNS ON LUXURY GIFT PACKAGING (only shoes can be exchanged/returned)
  • NO RETURNS ON WOODEN SHOE TREES
  • All our products are 100% handmade. Kindly ignore the minor inconsistencies that may or may not occur.
  • Returns/Refunds/Exchanges can be done within 7 days of the product received (Within India Only)
  • International (Outside India) Returns/Customs/Duties if any, to be borne by the customer
  • We shall not be held responsible for any damage/loss done by the transporter/logistics at the time of returns

REFUND POLICY

NOTE: Since we provide free one way shipping. In case of a return shipping is to be borne by the customer or reverse pick up if to be arranged. Charges borne may or may not be refundable as per the reason for return.

We will process the refund after receipt of the product by Modello Domani. Refund will be processed based on the mode of payment of the order Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement. Orders paid by net banking accounts will be credited back to bank account. For all other modes of payment, we will send a refund cheque. The cheque will be made in favor of the name as in the "billing name" provided at the time of placing the order. Only 70% amount will be refunded in case of return of a “Customized” product. No refund/replacements on Sale products.

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